In the event you are not completely satisfied with your order we will be happy to offer you a full refund. Item(s) must be in a new and unworn condition with all packaging and garment tags attached. For all returns please contact a member of our customer service team by emailing firstname.lastname@example.org
Please note: if you are returning from outside of the EU please ensure the parcel is clearly marked with ‘BRITISH GOODS RETURNED’. We are unable to refund any shipping, custom taxes or duties incurred.
To avoid disappointment we advise that you place a new order for the items you wish to exchange for and then request your return, as the items you want may sell out in the time it takes for us to receive your return. We are not able to hold items and cannot guarantee their availability prior to receiving you return.
Shipping worldwide takes, depending where you live, between 3-10 business days from the day you place your order. The delivery times are expected and works as guidelines only, and do not take in account possible delays caused by payment authorization or stock availability. Delivery time might be longer during periods of sales and public holidays.
Please make sure to submit the correct billing and shipping address associated to your credit card in order to avoid delays of receiving your order. Rockins insures each purchase during the time it´s in transit until it´s delivered to your specified address. If you order is lost you need to contact us as soon as possible in order to start an investigation with UPS. The investigation takes up to 10 business days and we´ll be contacted through email once the investigation is closed. Rockins are not responsible for any delays caused by destinations customs clearance processes. We don’t refund any freight costs unless it’s because an error from our side.
As an overseas customer, you are responsible for payment of any import taxes and/or duties. We are unable to calculate the exact amount of duties and/or taxes of your package since these charges are imposed directly by your local customs. Please note that Rockins don’t take any part of these charges and are out of our control. It might be a good idea to contact your local customs office before placing your order for current charges, so you are not surprised by charges you are not expecting. UPS will invoice you for these charges upon delivery through cash, check or invoice and needs to be paid in order to collect the parcel.
Rockins launched in November 2014, blending exquisitely crafted silk skinny scarves with edgy and beautiful design, at an early stage the brand amassed a loyal following, garnering attention in the press, high-end editorials and on the necks of today’s style icons.
The Rockins story began when partners Jess Morris and Tim Rockins produced a small run of bespoke silk scarves as Christmas presents for friends. After being spotted draped around the necks of Kate Moss, Keith Richards and Harry Styles, media interest peaked and Rockins was born!
Morris, a highly esteemed Marketing Director and Tim Rockins, a vastly experienced Graphic Designer, Animator & Illustrator, both share a love of collecting vintage fashion and music, and through scouring second hand boutiques and markets the duo pinpointed a need for a new and contemporary take on the skinny style scarf.
Rockins are purists, dedicated to expert craftsmanship, mixing iconic and musical references with timeless insignia that resonate with well-dressed individuals that seek out distinctive, eclectic lifestyle design.