Terms & Conditions
PLEASE NOTE: DISCOUNT CODES ARE NOT REDEEMABLE AGAINST SALE OR PREVIOUSLY DISCOUNTED ITEMS!
Rockins reserves the right to seek all solutions available at law and in equity for violations of these Terms and Conditions, including the right to block access to the site. Individuals violating the restriction of password-protected areas of the site may be subject to prosecution.
Rockins Lifestyle Ltd
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GENERAL TERMS AND CONDITIONS
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These terms apply to all users of the domains rockins.co.uk and their sub-domains (henceforth: the site). The Terms and Conditions will be valid for all your future transactions with Rockins London (henceforth: Rockins; may be referred to as ’us’) and visits to the site. Rockins reserves the right to revise these terms and conditions. Users are responsible for keeping themselves updated with such changes.
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DISCLAIMER
Rockins does not guarantee that all items included in the Rockins web shop are in stock at the time of your order. In the event that an item is unavailable, Rockins will contact you shortly by phone or by e-mail. Rockins cannot promise that the content of the site is free of inaccuracies or typographical errors at all times. Neither can we guarantee that all information is up-to-date. Rockins may, at any time, amend the content of the site.
Although Rockins strives to display the correct texts, images and pricing on the site and web shop, errors may occur. If you have been charged the wrong amount in the web shop, Rockins will give you the option of placing a new order with the correct price or canceling your order. Rockins however, reserves the right to cancel any order prior to dispatch should we find that the price is incorrect. In such case we will notify you by email. If we are unable to contact you, your order will be automatically cancelled. Rockins cannot be held responsible for any damaged caused from using the site or, for that matter, not being able to use the site.
CONTENT AND TRADEMARK
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The website and content at Rockins are intended solely for personal, non-commercial use. You may download or copy the content and other downloadable materials displayed on the website for your personal use only. You may not charge anyone for use of the material and you may not publish, duplicate or otherwise distribute the material to others without prior consent from us. You may not modify the material in any way, without the prior written permission of the copyright owner.
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PERSONAL DETAILS
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When you register at the Rockins online shop your personal details will be registered. Rockins will handle all personal details with the utmost care. We only collect information about you to process your order. We will never pass your personal details or order details to any other company, other than to process your order.
You have the right to view your personal details upon request. If they are wrong, incomplete or irrelevant, you have the right to demand that the files be corrected or deleted. In case of circumstances such as attempted fraud the personal details can be given to the police or other authorities.
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ACCEPTANCE OF ORDERS
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By placing an order on our website, you confirm that you have read these terms and conditions and the privacy policy, and that you agree to them. Rockins may choose to not accept your order in our discretion for any reason whatsoever without liability to you. Examples of when we may not accept your order are as follows:
If we are unable to obtain authorization of your payment.
If products are shown on the website but are not available or are incorrectly priced or otherwise incorrectly described.
If the delivery address you submit is the address of an entity or individual providing freight forwarding services.
After submitting your order, we will send you an order confirmation email with your order number, details of the product you have ordered from us and delivery details. Please note that the confirmation email is an acknowledgement that we have received your order and is not an acceptance of the order. Once the order has been processed, a shipping confirmation email will be sent with tracking information and shipping address. In the event prolonged inactivity causes your connection to the website to fail, your selection of goods may be lost. In such case, you will be required to re-enter your selection. Please note that items in your shopping basket are not reserved and may be purchased by other customers. Before you submit your order, you will be given the opportunity to review your selection, check the total price of your order and correct any input errors. Rockins does not guarantee that all items included in the web shop are in stock at the time of your order. In the event that an item is unavailable, we will contact you as soon as possible by e-mail.
PRICES
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Rockins may vary the prices of products listed on the website at any time and without any notice but such changes will not apply to products in respect of which you have been sent a shipping confirmation.
Please bear in mind that everything ordered from our web shop is shipped from London. This means that if you live inside of the United Kingdom, you will be charged VAT. If you live outside the United Kingdom and in the European Union, exclusive of Norway and Switzerland, you will not be charged VAT. If you live outside of the European Union you will be charged tax, duty, import and brokerage fees when receiving the package. This is why we deduct the UK VAT from your order in the checkout as we don’t want our customers to pay two different taxes from two different governments. The tax deduction will be shown in the subtotal in the checkout section.
As a customer, you are responsible for payment of any such import taxes and/or duties. We are unable to calculate the exact amount of duties and/or taxes of your package since these charges are imposed directly by your local customs. Please note that Rockins don’t take any part of these charges and are out of our control. It might be a good idea to contact your local customs office before placing your order for current charges, so you are not surprised by charges you are not expecting. UPS will invoice you for these charges upon delivery through cash, check or invoice and needs to be paid in order to collect the parcel.
If you refuse to pay the fee for your order, or if we can’t deliver the package due to wrong or faulty information, we will deduct the shipping fee and any other fees, such as added import tax and duty, from your refund since invoices then will be turned to us. Your refund will be reimbursed to the credit card / PayPal account used when placing the order within 10 business days from the day your returning order reach our warehouse.
Please note that the tax deduction only applies on markets where local customs add tax and duty – there will be no deduction of UK VAT for markets with no additional local customs charges.
Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws. Rockins reserves the right to cancel any order prior to be dispatch if the price is incorrect. If so, we will notify you by e-mail. If we are unable to contact you, your order will be automatically cancelled. We are under no obligation to provide goods to you at an incorrect lower price, even once we have sent a shipping confirmation to you, if the pricing error is obvious and unmistakable and could have been recognized by you as an error.
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SHIPPING
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Shipping worldwide takes, depending where you live, between 3-10 business days from the day you place your order. The delivery times are expected and works as guidelines only, and do not take in account possible delays caused by payment authorization or stock availability. Delivery time might be longer during periods of sales and public holidays.
Please make sure to submit the correct billing and shipping address associated to your credit card in order to avoid delays of receiving your order. Rockins insures each purchase during the time it´s in transit until it´s delivered to your specified address. If you order is lost you need to contact us as soon as possible in order to start an investigation with UPS. The investigation takes up to 10 business days and we´ll be contacted through email once the investigation is closed. Rockins are not responsible for any delays caused by destinations customs clearance processes. We don’t refund any freight costs unless it’s because an error from our side.
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REFUSED ORDER
If you refuse your order or if we can’t deliver the package because of wrong or faulty information we will deduct the shipping and any other fees such as import tax and duty that been added on from your refund as the invoices then will be turned to us. Refund transactions will be reimbursed within 10 business days from the day it reached our warehouse to the credit card / PayPal account that was used when placing the order.
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CANCELLATIONS
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All orders are final and due to the high tempo at our warehouse we are not able to cancel any placed orders.
COLORS & WASHES
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We cannot guarantee that colors on the website will be true to life. This depends partly on the colour settings of your computer and monitor.
FORCE MAJEURE
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In case of force majeure (e.g. war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events) the contract between you and Rockins can be partially or fully terminated by Rockins.
GOVERNING LAW
This Agreement shall in all respects be interpreted and governed by the laws of England and Wales. If you are outside of the England and Wales, the laws of your country may differ and there may be additional legal requirements to use this website. You must comply with all applicable local and international laws and regulations regarding your use of our website.